TL;DR — Haven Compliance inspects, installs and certifies window safety anywhere in Greater Sydney — CBD towers, beachside blocks, heritage terraces, growth-corridor mid-rises and outer-suburb walk-ups, all on one standard. Property managers tell us they need three things: a technician who shows up when promised, paperwork complete and fileable without chasing, and a system that remembers the renewal so they don’t have to. That is the whole design: every qualifying window tested to 125mm and 250 newtons, photographed, and certificated the same day — at published rates that hold across the entire metropolitan area. Call +61 2 8000 0287.
Haven Compliance — a NSW window safety specialist whose service area is the metropolitan map. A manager overseeing a boutique block in Balmain faces the same compliance requirements as one running a 200-unit complex in Parramatta: the law does not scale with building size or soften with postcode, and neither do the consequences of getting it wrong. Our service holds the same line — one standard, one price structure, one documentation format, anywhere in Greater Sydney.
This page is the map key. The regional pages — Eastern Suburbs, Inner West, North Shore, Northern Beaches, the western corridors and the south — carry each area’s specific patterns, and the suburb pages beneath them carry the street-level detail. Wherever your building sits in that hierarchy, the service underneath is identical: own technicians, single visits, REMSAFE hardware on the van, same-day digital certificates.
One Act, one set of criteria, five million people’s worth of windows — the law is the single constant across every region below. Section 118 of the Strata Schemes Management Act 2015 has applied to every NSW residential strata scheme since 13 March 2018, and it places the obligation squarely on the owners corporation: complying safety devices on each qualifying window — meaning any openable window where the inside floor stands two metres or more above the outside ground and the opening’s lowest point sits below 1.7 metres from that floor.
The device standard reads simply: cap the opening at 125mm or less, or fit a robust screen, and hold 250 newtons of force either way — AS 5203:2016 supplies the testing method. Adults may release such devices for cleaning provided they re-engage; the household flyscreen satisfies nothing. Lot windows and common property share the obligation equally, because the section makes no such distinction. Two myths that have attached themselves to Greater Sydney deserve retirement.
Annual inspection is not a statutory requirement — it is best practice we recommend and never misrepresent as law. And the fine for non-compliance caps at $550 for the owners corporation; what should concentrate a committee’s mind is the preventable fall, and the civil liability and insurance aftermath it brings. Keep the paper trail — inspections, remediation, certificates — for 7 years, as section 180 requires.
They tell us consistently, and the service is built from their answers. A technician who shows up when they say they will — because a missed inspection window in an occupied building costs a week of rescheduling and a measure of resident goodwill that never fully returns. Paperwork complete and ready to file without chasing — the certificate, illustrated report and its register delivered the same day, formatted for the strata roll, never sitting in an administrative queue while a committee meeting passes.
A system that remembers the renewal — automated reminders per building, so compliance anniversaries stop depending on portfolio-review timing or anyone’s calendar discipline. Everything else on this page is elaboration. Those three commitments, held across every postcode in Sydney, are the actual product. A fourth audience increasingly reads the results: insurers and their brokers. Strata insurance renewals across Sydney now probe compliance posture more aggressively year on year, and window safety — a statutory duty with photographic evidence either held or absent — is among the easiest for an underwriter to assess.
A portfolio that can produce current registers and certificates across every building answers the renewal questionnaire from its records; one that cannot, negotiates from a weaker seat. The compliance system pays its way in premiums before it ever meets a courtroom — one more return on the same annual habit.
Because the standard is the constant and the emphasis is the variable. The coastal belts get corrosion protocols and marine-suitable hardware; the heritage inner rings get sympathetic solutions and substrate judgement; the tower corridors get planned programs with coverage accounting; the growth arcs get defect-period audits while warranty clocks run; and the sloped harbour and Shire suburbs get measured scoping that ignores what the street facade pretends.
Every one of those emphases serves the same two numbers — 125mm and 250 newtons — tested the same way and documented to the same standard. That is the practical meaning of Sydney-wide: not a van that drives everywhere, but a method that holds everywhere while adapting its attention to what each region’s buildings actually do wrong.
All of Greater Sydney, organised for navigation. Regional pages: Eastern Suburbs, Inner West, North Shore, Northern Beaches, Western Suburbs, Greater West Sydney, Parramatta & Hills, South West Sydney and Southern Sydney — plus the regional NSW pages for the Central Coast, Newcastle, Blue Mountains, Illawarra and Southern Highlands. Beneath them, forty-plus dedicated suburb pages carry the street-level detail, from Bondi Beach to Meadowbank.
And beneath those, every unlisted address in the metropolitan area services on the same runs at the same rates. If your suburb has a page, start there; if it doesn’t, call anyway — the pages mark where our work concentrates, never where it stops. Beyond the metropolitan boundary, the same standard travels: the Central Coast, Newcastle and Lake Macquarie, the Blue Mountains, the Illawarra and the Southern Highlands each carry their own regional pages, serviced on scheduled regional runs with the same published tiers and the same-day documentation — Greater Sydney is the centre of the map, not the edge of it.
The tiers are the whole story, metro-wide: no travel fees, no postcode loadings, no quote theatre — the published number is the number. Multi-region portfolios are quoted as one program across every building they hold, which is the arithmetic that makes city-wide consistency cheaper than fragmented providers ever manage. We price per unit, fix it pre-booking, and let three things shape it — units, access, windows. Hourly drift does not exist here; the number agreed is the number paid.
The tiers are simple enough to memorise: single property $250 + GST; 2 to 10 units $490 + GST; 11 or more units, fixed quote on request. Every tier includes the digital compliance certificate, delivered the same day. Where the inspection finds failures, the fix arrives as a per-window REMSAFE quote — and where the committee has pre-authorised it, as a same-visit replacement. The budget-friendly path is structural — one project, not two engagements; a shared run, not a solo visit.
The arithmetic favours consolidation every single time. What the fee covers is everything the committee needs filed: the inspection, the photographs, the register, the certificate — same day, one invoice. Compare providers in Greater Sydney on the finished outcome, not the opening quote: unbundled paperwork and second hardware visits are how low headline fees become high final costs.
Multi-region portfolio managers — the client this page exists for: firms whose buildings span three or four of the regions above, who want one provider, one register format and one renewal system across the lot. Owners corporations and committees of every scale, from two-lot terrace schemes to multi-tower precinct complexes. Property managers, letting agents and landlords across Sydney’s rental market, with end-of-lease window safety audits at changeover.
Developers and building managers, from pre-settlement verification to standing building programs. And parents, in every postcode, whose windows are the entire point. Whatever the client type, the entry point is identical: the address, the unit count, and the run it joins — everything else, from regional emphasis to same-day documentation, follows from the system rather than the negotiation.
Because compliance providers fragment along exactly the lines Sydney portfolios cross: the coastal specialist who doesn’t do heritage, the tower program firm that won’t touch a two-lot scheme, the cheap generalist whose paperwork evaporates under scrutiny. A multi-region portfolio run on fragmented providers holds fragmented records — different formats, different standards, different gaps — and discovers the differences at the worst possible moment.
One provider, one method, one documentation standard closes that seam. The whole chain, everywhere: assessment, REMSAFE installation, re-verification, records — published pricing, same-day certificates. And the standing honesty notes, city-wide: NSW offers no formal inspector credential and requires no fixed inspection cycle. The legal ask is permanent: a compliant building, continuously — every building, every region, same sentence.
With one system doing the remembering across every region. Annual reinspections group into the same runs the baselines used — coastal cycles with corrosion emphasis, corridor programs with coverage accounting, small-scheme mornings across the inner rings — while automated reminders track every building’s anniversary and new acquisitions slot into their region’s next run. One register format rolls forward across the whole portfolio, so the compliance picture reads identically from Bondi to Blacktown.
Annual is best practice rather than statute, stated plainly on every page we publish. Across a metropolitan portfolio it is also the difference between compliance as one managed system and compliance as forty separate anxieties — and the entire reason to run one provider city-wide is to buy the system, not just the inspections.
Yes — $250 + GST single property, $490 + GST for 2–10 units, 11+ on quote, with no travel fees or postcode loadings anywhere in the metropolitan area. The published number is the number.
That is the design: regional emphasis (corrosion protocols, heritage craft, tower programs, defect audits) over one constant method, one register format and one renewal system — so the portfolio’s records read identically everywhere.
Fully — suburb pages mark where work concentrates, not where service stops. Any Greater Sydney address books on the same runs at the same published tiers.
The same set, always: pictorial report, register itemised by unit formatted for the scheme’s records, and the digital compliance certificate — delivered the same day as the visit, ready to file without chasing.
No. The law never fixed a timetable for inspections. An annual retest is the sensible habit, and across a metropolitan portfolio it is the system that turns forty compliance anxieties into one scheduled program.
Not sure which service tier fits your building? Our compliance specialists can help you understand your requirements and choose the right option.
