TL;DR — Haven Compliance inspects, installs and certifies window safety across Parramatta — from the high-rise towers of the Church Street to Phillip Street corridor to the 1980s walk-ups along Victoria Road and the river foreshore. Every openable window is tested against section 118 of the Strata Schemes Management Act 2015: restricted to 125mm or less and able to resist 250 newtons of force. Strata managers get one provider for the whole cycle — inspection, REMSAFE remediation, registers and reminders — with fixed per-unit pricing and reports built for committee packs. Call +61 2 8000 0287.
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Haven Compliance — a NSW window safety specialist working across Parramatta’s full building spectrum. Parramatta’s residential skyline has transformed in a decade: the corridor from Church Street through to Phillip Street is now lined with residential towers, new developments join them almost monthly, and behind them sit the older walk-up blocks along Victoria Road and Macquarie Street that have carried strata duties since long before the towers arrived.
Behind every openable window in all of them sits the same legal obligation. We work with the owners corporations, strata managers and building managers responsible for those windows — and Parramatta’s strata management sector, concentrated in offices along Macquarie Street and Smith Street, runs some of the largest portfolios in Western Sydney. Our job is to make window safety the easiest line on that portfolio’s compliance list: one visit per building, every window tested and photographed, fixed pricing, and records the committee can rely on for years.
A 2024 tower near Parramatta Square and a 1978 walk-up by the river carry exactly the same duty. NSW put the obligation beyond argument on 13 March 2018, when section 118 of the Strata Schemes Management Act 2015 took full effect: owners corporations must ensure complying safety devices on all qualifying windows — those that open, sit over an internal floor two metres or more above the outside ground, and begin their opening less than 1.7 metres above that floor.
A complying device restricts the opening to 125mm or less, or is a robust screen, and must resist 250 newtons of outward force — the AS 5203:2016 test method covers both checks. Devices may be releasable by an adult for cleaning or full ventilation, provided they can be re-engaged. Ordinary flyscreens do not comply. The duty covers lot windows as well as common property: the owners corporation cannot discharge it by checking the stairwells and ignoring the apartments.
And because older Parramatta material muddied two facts, here they are clean. One: the law sets no inspection interval — annual checks are our recommendation as best practice, never a legal requirement. Two: the maximum statutory fine is $550 for the owners corporation; the exposure that should drive decisions is a preventable child fall and the civil and insurance consequences trailing it. Section 180 requires records to be kept for 7 years.
Range — and the speed at which the range was built. A 2005-era development near Westfield presents completely different window configurations from a 1980s walk-up near the river foreshore, and both differ again from the current generation of towers, where restrictors were installed at construction but have been maintained unevenly since. New buildings are not automatically compliant buildings: construction-installed hardware still has to hold 250 newtons years later, and defect-period assumptions have a way of outliving the defect period.
The older stock has the opposite profile: many Victoria Road and Macquarie Street walk-ups predate any window safety practice entirely, so devices were retrofitted piecemeal over the years — different owners, different hardware, different decades — or never fitted at all. These buildings usually need a proper baseline audit rather than a light-touch check, because the honest answer to “what is our position?” is that nobody currently knows.
Add the constant renovation churn of a growth suburb — window replacements, repaints, unit refurbishments between tenancies — and Parramatta produces the classic silent failure: the building that was compliant three years ago and is not today, with nobody aware the state changed.
Missing devices in the older walk-ups — windows that have never had compliant hardware in forty years of service. Construction-fitted restrictors that fail the force test in the tower stock — present, plausible-looking, loose. Devices lost to renovation — Parramatta’s high turnover of ownership and tenancy means constant works, and every window replacement is a chance for the restrictor to vanish. Tenant-removed restrictors in the rental-heavy blocks, disengaged for ventilation and never re-secured.
And everywhere, flyscreens mistaken for safety devices — an insect screen fails the 250 newton test every single time. None of this is a criticism of the suburb; it is what a fast-growing, high-churn strata market produces everywhere. It is also entirely fixable, window by window, at known cost.
Built around how strata managers actually work. Booking starts with the unit count and address; we coordinate the entry notices and access list with your office, supply the resident notice template that explains the child-safety purpose, and sequence the day so the building knows when we are coming and when we are done. Residents do not need to be home. On site, common property first, then lots in order — minutes per unit, every qualifying window physically tested against the 125mm and 250N requirements and photographed.
Walk-ups run quickly; towers are sequenced by floor. You receive the photographic report, the unit-by-unit register and your digital compliance certificate the same day as the inspection, plus a fixed per-window remediation quote where anything failed — one document set, ready for the next committee meeting, in time for the AGM rather than after it. Where remediation is approved, REMSAFE hardware is installed and force-tested — on the spot where the committee has pre-authorised it, otherwise in a scheduled visit — the affected windows are re-verified, and the register closes the loop.
One provider, no gap between finding and fixing.
Portfolio managers along Macquarie Street and Smith Street typically put multiple buildings on one scheduling run, which is the cheapest way to buy this service. Pricing is per unit, fixed before booking, and shaped by the number of units, access logistics, and window count. There are no hourly rates and no open-ended extras — the quote you approve is the invoice you receive. In Parramatta the money works the way it works everywhere we operate: single properties at $250 + GST, 2-to-10-unit buildings at $490 + GST, larger schemes on fixed request quotes — and the same-day certificate rides inside the fee.
Remediation is quoted window by window in REMSAFE hardware, fitted on the spot wherever authority already exists. The cheapest version of this work is the most consolidated one: inspection and remediation booked as a single project, and the building slotted into a grouped run with its neighbours. Separate engagements and solo visits are where window lock compliance budgets quietly leak. Nothing is unbundled: inspection, photographs, the register and the same-day certificate all live inside one fee, hardware call-out included.
Parramatta committees comparing quotes should compare finished outcomes — certified compliance, fully documented — where the inclusive fee consistently wins.
Strata managers first — Parramatta portfolios are large, and we run grouped scheduling, per-building registers and a single report format across all of them. Owners corporations and committees engage us directly, including the self-managed schemes in the older stock. Property managers and landlords book unit-level inspections and end-of-lease audits across Parramatta’s very large rental market. Building managers in the tower corridor use us to turn construction-era hardware assumptions into tested facts.
From Parramatta we also cover the surrounding Greater West — Westmead, Homebush and the Hills corridor are separate location pages, and portfolio scheduling happily crosses suburb lines.
Window safety compliance is a specific legal test, and we are built for exactly that test. Every technician does window safety and nothing else; every device we install is REMSAFE hardware force-tested at the window it protects; every result is photographed into a register formatted for the scheme’s section 180 records. Fixed pricing, no hourly drift, and the finding-to-fix chain lives inside one company. We are also straight about what the industry is: NSW runs no official certification scheme for window safety inspectors, so any provider’s authority rests on method and evidence, not a badge.
That is why our reports are written to survive scrutiny — by committees, insurers, buyers’ solicitors, or worse days than those. Our ten questions to ask any inspector is the honest comparison sheet; we are happy to be scored against it.
Parramatta runs one of the largest rental markets in the country, and every tenancy changeover is a compliance event whether anyone treats it as one or not. Departing removalists knock hardware about; incoming tenants disengage restrictors for ventilation and never re-secure them; and the make-good trades between leases — painters especially — are statistically the most likely people in the building to remove a device and leave it in a drawer. A unit can enter a tenancy compliant and exit it non-compliant with nobody having noticed, because the standard condition report records wall marks, not newtons.
For property managers, the fix is cheap and procedural: an end-of-lease window safety audit in the vacancy window, minutes per unit while the property is empty, documented into the tenancy file beside the condition report. For owners corporations, the rental-heavy profile is an argument for holding the annual building cycle firmly — high-churn buildings drift out of compliance faster than owner-occupied ones, and the yearly retest is what catches the drift.
Where an incoming household has young children, both the landlord and the scheme want that unit’s windows verified before the moving truck arrives, not after.
Turn it from a project into a cycle. After the baseline, buildings roll onto the annual reinspection and maintenance program: every device retested, small fixes done in-visit, the register updated, changes highlighted for the committee. Our reminder system tracks each building’s anniversary and contacts your office ahead of time — across a thirty-building portfolio, that is the difference between compliance management and compliance archaeology.
And the correction we make on every page, because it matters: annual inspection is best practice, not a statutory mandate — the law demands a continuously compliant building, and the annual cycle is simply the most economical way to keep one. Any provider selling “mandatory annual certification” is selling you their invoice, not the Act.
Usually devices were installed at construction — but compliance is a current state, not a build spec. Hardware loosens, tenants disengage restrictors, and replacements go missing. A tower a decade old needs its devices tested, not assumed.
The owners corporation — section 118 covers lot windows as well as common property. Individual owners may add compliant devices with notice, but the building-wide duty and the inspection obligation sit with the scheme.
Yes — grouped scheduling across Parramatta and surrounding suburbs is how most of our strata manager clients book. Each building receives its own register, report and quote; your office has one conversation.
No. No legislation fixes an inspection interval — annual checks are prudent best practice because devices degrade, but claims that yearly certification is legally mandated are false. What the law requires is that the building actually complies, continuously.
You receive a fixed per-window remediation quote with the report. Once approved, REMSAFE hardware is installed and force-tested, the windows are re-verified and the register updated — the loop closes with evidence, not assurances.
Not sure which service tier fits your building? Our compliance specialists can help you understand your requirements and choose the right option.
