Sydney & NSW · Last updated: 30 July 2026
One scheduled visit a year keeps every qualifying window tested, maintained and certified — so your building holds current proof of section 118 compliance, every year, without anyone having to remember.
✓ Fixed pricing from $250 + GST/cycle✓ Same-day digital certificate✓ REMSAFE hardware partner✓ +61 2 8000 0287
One visit, five outcomes. A one-off audit proves your building was compliant on a single day — the program keeps that proof current, cycle after cycle.
Every qualifying window checked: opening restricted to 125mm or a robust screen, resisting 250 newtons (AS 5203:2016 method), child-resistant but adult-releasable, re-engaging after release.
Worn or failed hardware replaced during the same visit wherever possible — loose fixings, stiff mechanisms and worn components sorted before we leave.
Missing or failed devices are quoted fixed per window from the same visit, so your committee decides with numbers, not estimates.
A unit-by-unit record of every window and result, ready for the scheme’s section 180 records — which must be kept for seven years.
Issued once every qualifying window passes — digital, dated, delivered same-day for most buildings. Never more than a year old.
Haven carries the calendar, the access coordination and the paperwork. Your committee gets one agenda item, once a year, with no surprises.
Haven contacts you when your building is due and coordinates access with the building manager or agent — nothing depends on a diary entry surviving a staff change.
Every qualifying window re-tested to the legislated requirements; maintenance-grade issues fixed in the same visit, failures quoted fixed per window.
The unit-by-unit register updates with this year’s results and the renewed compliance certificate is issued once everything passes.
The cycle is timed so the report, any remediation quotes and the certificate land before your AGM — then we send the reminder when next year’s cycle is due.
Every building is quoted fixed before booking — no open-ended hourly work, ever. See pricing.
For committees, that makes window safety a known annual line item: our budgeting guide shows how treasurers plan and defend it.
One provider, one contact, one report format across every building you manage — that is the program’s real value at portfolio scale. Our strata window lock compliance page covers the wider obligations managers carry under the Act.
Because the section 118 duty is continuous — devices must be in place and working at all times, and a certificate from three years ago only proves the past. Hardware drifts out of compliance quietly: fixings loosen with use, coastal air corrodes restrictors, renovations remove devices that never go back on. Our reinspection and maintenance page explains exactly how compliant buildings become non-compliant without anyone noticing.
When a committee is asked to show its position — by an incoming strata manager, an insurer’s questionnaire, a prospective buyer’s strata search or after an incident — the question is never whether the building was compliant once. It is whether the building is compliant now. Annual re-certification is how a scheme answers that question with a document dated inside the last twelve months instead of a shrug.
One point of honesty that matters: NSW has no official government certification or licensing scheme for window safety inspectors. Haven’s certificate is independent documented evidence that every qualifying window was tested and passed — the kind of dated, unit-by-unit record that committees, managing agents and incoming owners actually rely on.
Three ways in, depending on where your building stands today:
Switching from another inspection provider is routine and involves no lock-in on either side — our guide to switching providers explains what to ask for and how the handover works.
The work at each visit is similar; the difference is what your building can prove between visits — and what the pattern costs over five years. The full comparison is in audit vs annual compliance program.
| Ad-hoc inspections | Annual Re-Certification Program | |
|---|---|---|
| Proof of compliance | A certificate that ages until someone remembers to rebook | Always dated within the last 12 months |
| Register | A snapshot of the audit year | Updated every cycle for the s180 records |
| Maintenance | Small faults grow into failed devices between bookings | Caught and fixed in-visit, included in the cycle |
| Budgeting | Irregular spikes and levy conversations | One fixed line item, known in advance |
| Admin | Someone has to remember, every year | Haven schedules and reminds |
The questions committees and managers ask before joining the program.
No fixed interval is legislated, and no official NSW certification scheme exists. But the section 118 duty is continuous, penalties of up to $550 apply for non-compliance, and an annual cycle is the accepted best practice that keeps a building provably compliant year after year.
Yes — the compliance records belong to your scheme, not the provider. If your register is current, your building moves straight onto the annual cycle; if it is stale, a baseline audit re-establishes it first.
Any time that suits the building, though most schemes time it so the updated register and certificate land just before the AGM. Renovations, window replacements and reported incidents should trigger interim rechecks of the affected units regardless of the calendar.
Maintenance-grade issues are fixed during the visit at no extra charge. Failed or missing devices are quoted fixed per window from the same visit, and the renewed certificate is issued once every qualifying window passes.
Yes, as an add-on — high-turnover buildings often pair the annual cycle with end-of-lease window safety checks so hardware wear from changeovers never accumulates unseen.
Fixed per-cycle pricing, a register that stays current, and a certificate that never goes stale — for one building or your whole portfolio. Call +61 2 8000 0287 or email admin@havencompliance.com.au.
